We offer a variety of training solutions to meet the needs of
individual businesses. Course duration and content is dependent on
budget and needs to ensure the most effective use of resources.
Our training consultants meet with the prospective client to gain a
thorough understanding of their particular corporate culture, business
objectives and desired learning outcomes for the training.
A strategic framework for the project is then agreed and an individual training programme is developed.
Our training solutions cover 3 main areas:
Training courses can be delivered in-house at the clients’ premises or off-site at selected venues.
Equipping staff with vital skills to effectively manage conflict and
ensure personal safety is of paramount importance to many successful
businesses. Our training will develop effective responses to diffuse
conflict and aggression and provide staff with a variety of vital
skills to enhance their safety during aggressive or potentially violent
situations.
A high level of communication skills is central to all our conflict
resolution and personal safety programmes. We strongly believe that
good communication skills can help to dissipate conflict and
substantially reduce the potential for physical aggression and violence.
All our Personal Safety courses are designed and delivered by
experienced, qualified staff with a high emphasis on practical
application and safety.
Our management training and leadership
programmes are designed to equip your business leaders and managers
with skills and competencies to ensure they become transformational
leaders, effective people managers and key contributors to the success
and growth of their teams and your business.
- Assertiveness
- Positive Influence
- Equal Opportunities
- Embracing Diversity
- Harassment and Bullying
- Recruitment and Selection
- Effective Management
- Situational Leadership
- Managing Performance
- Appraisal Skills
- Time Management
- Fundamentals of Retail
- Managing by Objectives
- Coaching Skills
- Transactional Analysis
- Conflict Resolution
- Effective Communication Skills
- Group Dynamics and Team Synergy
- Change Management
- Creative Thinking and Problem Solving
- Presentation Skills
- Constructive Feedback
- Stress Management
- Train the Trainer
- Team Building
Our staff training
programmes are designed to equip employees with the vital skills and
competencies they need to be more effective in their roles.
Many of these areas are life-skills so, apart from assisting staff in
feeling more confident, competent and successful in their work roles,
these skills will benefit their every day relationships and personal
effectiveness.
- Customer Excellence
- Conflict Resolution within the Team
- Equality & Diversity in Practice
- Harassment and Bullying
- Transactional Analysis
- Emotional Intelligence
- Effective Telephone Skills
- Time Management
- Preparing for an appraisal
- Assertiveness
- Communication Skills
- Creative Thinking
- Stress Management
- Selling Skills – The personal touch
- Taking Minutes
- Team Building
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